This refund policy applies to all customers who have paid for our services. Payments are generally non-refundable and non-transferable, with exceptions noted in the policy. Refund eligibility requires the advertiser to provide accurate information, obtain approval for any changes, and comply with all terms and conditions.
A $50 penalty may apply for policy violations, with refunds based on unspent ad budgets, excluding ad credits and fees. Refunds are issued only to the original payment method, with processing taking 5-20 business days. Requests for refunds should be directed to a designated agent or via email. Policies may change without notice.
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Eligibility for Refunds & Transfers
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The advertiser provides accurate information about the product and services when submitting their campaigns for approval, including but not limited to: their suspension history on a platform or other agencies
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The advertiser inform and get approval from Mega Digital for any changes they make to the product, service, advertising content & creatives before launching their campaigns
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In case Mega Digital detects that the advertiser use different creatives and/or landing pages and/or we suspect the advertised content is in violation of TikTok Advertising Policies, we will retain a $50 as penalty and refund the remaining balance (if any).
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The advertiser does not violate any terms and policies set by the advertising platform
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The advertiser have deposited their advertising budget and paid any associated fee in full prior to launching their campaigns
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The advertiser has no history of payment disputes with Mega Digital.
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Refund amount
The refund amount is the remaining, unspent ad budget and does not include ad credits (or vouchers), rental fees (or agency fees), taxes and any other incurred costs.
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Payment method
A refund is issued ONLY to the original payment method used by the advertiser. If the original payment method is no longer available, we will instruct the advertiser to provide additional information on a case by case basis. We reserve the rights to reject the refund if the advertiser fail to comply.
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